Southwest Airlines App Reviews

FYI the apple wallet functionality is very buggy and often doesnt show my boarding pass till AFTER I need it.

Southwest is my frequent flying airline and the app adds to it. I can book flights easily and check future flight prices! I really like the Southwest Airlines app because they made it very well done!

I love this app but why when I book tickets under my account do I get everyones electronic pass but not mine?? Every time? I have to print it or check at the desk. So strange. Please advise or fix

Three pain points... 1) Still unable to check in without having to enter your reservation number -even though it is in a different screen. 2) iOS app not written to support iPad resolution. 3) Unable to check everyone on the same reservation in a single task. Great airline in need of good developers.

REALLY needs the feature push notifications for timely gate change updates. PLEASE! Also, when u have ur boarding pass, sending the boarding pass would REALLY benefit from being able to pull from ur contacts for email and telephone numbers - right now u have to manually enter that information which more often than not means u have to leave the SW app and go to Contacts to grab that information - UGH!

The app works great I really like it but the only part that doesnt work well is the check-in process. I booked a flight for my whole family. On my phone I can only check-in myself. I cant see the other member of my family at all. So cant use app have to do from the PC. I will not be able to get the boarding passes for my kids and wife

Apple Pay!! The year is almost 2017.

Mobile boarding pass in Wallet still not updating gate information. Its not that hard.

Thanks for adding TouchID, good job. Its a start. Complete rebuild needed. Add Apple Watch support. Needs a modern update so it looks better in iOS 10 on iPhone 6s bigger screens. Looks like its stuck in the past in iOS 6 for iPhone 4--really! Update and embrace the new, guys and gals! Doesnt offer Apple Pay?!? Does have Wallet (formerly Passbook), but nothing for the rewards card. Add keychain support. Its not buggy--thats good!! But it feels very antiquated and its slow. Increase app bandwidth or something to make it faster or more NATIVE. SW is a great airline, but their technology seems way behind the competition.

The app does almost everything I need it to do, but.... as a business traveler the ability to change or make reservation base on my SWABIZ account would be awesome... but alas I fear I shall never know the joy of being able to make or change my flight reservations without a computer or phone call...

This app description says you can download and store your digital boarding pass into Apple Wallet so you dont have to print it. After checking into my flight it told me I need to visit a ticket counter or print my tickets. No option to save it to Wallet. Literally the only reason I got this app is for a digital boarding pass and it doesnt even work. False description. Dont expect Wallet support.

Does not work on all iPhones using iOS 10. Works on my iPhone. Does not work on my wifes iPhone. I can find my flights but I cannot check in unless I write my reservation number on a separate piece of paper. When I try to check-in it says this reservation is ineligible for check-in rather than saying the problem is the 24 hour limit. Website on my phone is easier to use than the app is. TSA Pre designation is difficult to identify on mobile boarding passes. Knowing how to add to Wallet is unclear and my wife cant figure it out. I luckily get it done but cant explain how. Just have to hit the right button I guess.

Does not allow me to enter my name and reservation number and individual ticket ID early and save it for my trips. Then it should alert me when its time for check-in and any flight updates. I should have the option to check only myself in under the reservation number. Or the entire family (for people that have small children and/no phones) This should give me a digital bar code on my phone that can be scanned at the gate. App in its current state is absolutely worthless.

wont download on my iPhone running iOS 10. Whats up with that? We shouldnt have to delete and re-download the whole app just to get the latest version.

Im using an iPhone 6 with the current iOS. It works great for me most of the time. Occasionally when I open the app to check in for my flight, it says that I need to use the kiosk at the airport. I shutdown the app (swipe up), then reopen, and it then it works fine. It must be something with the latest operating system because it never did that before. I fly Southwest over 30 times a year and use this app frequently. I occasionally fly Delta, United, or American. I think this apps tops all of those.

The app shows that Im logged in and continues to make me login. When I do login again it says my password is invalid.

Works fine except that when you try to use the Earlybird check in offer, it errors out saying swbiz not available for mobile. Well then why is it offered on mobile? Test before you deploy.

that the app has lost the ability to add the boarding pass to my Wallet. Not sure when it stopped working, but it is quite surprising and disappointing. Check in went fine, but really, no pass for iOS?

Hands down the best airline app. Never crashes and does everything it claims. Reason for taking away a star is that sometimes changes are delayed, for example gate changes.

As a frequent business traveler, I use the app all the time. My only complaint is not being able to change SWABIZ flights booked through my company travel site on the app, always having to call is a pain sometimes. Aside from that, Ive never had any functional issues with the app. Checking in, gate changes, pre-check status, etc. all work every time I use it.